FAQ about Connect

How do I access my child’s report?

Notifications will be sent out to parents and carers once student reports are available. To access your child’s report:

  1.  Log in to Connect
  2. Click on “My Children” in the green bar at the top;

3.  Click on “Reports” beneath your child’s name; and

4.  Click on the desired report beneath the applicable date.

How do I access Connect?

The website for connect is: http://connect.det.wa.edu.au

It can also be downloaded on mobile phones via the “ConnectNow” app, avaliable on both the Apple Store and the Google Play Store.

How do I get my Username and Password?

At the start of every year, the school automatically generates these details for parents and carers. If you have not received a system generated email it will likely be due to the following:

  1. The school may not have a valid email address for you.
  2. Your child enrolled at the school after the Username and Passwords were generated.
  3. The system generated email with your Username and Password is in your spam folder.

I didn’t get my Username and Password- what do I do?

Please use the contact form at the bottom of this page, providing your name, your email address, your child’s full name, and state that you have not received your Connect login details.

I have a connect account already, will I be able to keep it?

So long as the details provided on your child’s enrollment form exactly match the details in the system from the school where your existing Connect account was created, your child will be added to your existing Connect account.

If there is any difference, such as a change in Salutation or Address, a totally new account will be created by the system for the child with the differing details.

Do I need my child’s details to login to Connect?

No, parents and carers have separate Connect accounts from students. You must utilise your parent specific Connect account in order to view reports and contact teachers.

My child does not have a Connect account.

All students are automatically registered with Connect as soon as they are enrolled at the school. Students can ask a teacher to look up their account in “DAM” or they can visit the IT Technician in the Library at Break 1 or Break 2 for this information.

My child has no homework in Connect, is something wrong?

Assignments, tasks, and homework show up in Connect once the teacher has uploaded them. At the start of the year, teachers run different programs, that may include a later start date for homework tasks.

If you are concerned about your child not receiving any homework, please contact the specific teacher via the list at the bottom of the “Contact Us” page.

When I go to the connect website, I am getting an error and the web page is not loading.

When you browse a website, images and content are stored on your computer to enable the website to load faster. Sometimes during the course of general use, these stored files can become corrupted. When you try to access the website, your device is using the corrupted files and the website does not load correctly.

If you are using Google Chrome:

  1. Close the connect tab.
  2. On your keyboard, press “Ctrl+Shift+Del”
  3. The “Clear Browsing Data” page will now open.
  4. Set the time range to “4 weeks”
  5. Make sure ONLY these two boxes are ticked; “Cookies and other site data” and “Cached images and files”
  6. Click on “Clear Data”
  7. On your keyboard, press “Ctrl+T” to open a new tab
  8. In the url/address bar at the top, type in “connect.det.wa.edu.au” and press enter
  9. The web site should now load correctly

If you are using Microsoft Edge:

  1. Close your connect tab
  2. Click the triple dots in the top right
  3. Go the bottom of the menu and select “Settings”
  4. Near the bottom, look for the heading “Clear browsing data”
  5. Click “Choose what to clear”
  6. Make sure ONLY these two boxes are ticked; “Cookies and saved site data” and “Cached data and files”
  7. Press “clear”
  8. On your keyboard, press “Ctrl+T” to open a new tab
  9. In the url/address bar at the top, type in “connect.det.wa.edu.au” and press enter
  10. The web site should now load correctly

If you are using Safari:

  1. Open the Safari browser.
  2. From the top menu near the apple symbol, click “Safari” and select the “Preferences” option
  3. Select the “Privacy” tab
  4. Click the button “Manage website data”
  5. Click “Remove all” and then on the confirmation window, click “Remove Now”
  6. Close the preferences window and click back into Safari.
  7. On your keyboard, press “Command+T” to open a new tab
  8. In the url/address bar at the top, type in “connect.det.wa.edu.au” and press enter
  9. The web site should now load correctly

What if my question is not answered here?

Please utilise the Contact form at the bottom of this page, filling in all apropriate details alongside your query. If your query is not about Connect, please instead use the school’s General “Contact Us” web page instead.